Well, we’re finally back online after my previous webhost, Heroehost, seemed to have turned off the lights and left the building after some hardware failures and this site has been down for the best part of 4 weeks. No support emails have been answered by Heroehost since October 5th and we had to raise disputes through PayPal for non-provision of a service that was paid for.
PayPal found in our favor and refunded the hosting subscription fees.
After looking around for a reputable webhost, rather than going for another cheap (in every sense), fly-by-night, webhosting reseller, we settled on ServInt. These guys have been around for years, have a solid business and provide fantastic support. They do daily backups of sites (which Heroehost didn’t) and the VPS plan we’re on actually works out cheaper than an equivalent VPS account at Hostgator.
You can read about the Heroehost debacle on our sister site.
Tags: support emails, webhosting reseller, hardware failures
